What happens with the repayment agreement if I cancel or return my order?
As soon as we've registered your cancellation or return, we will credit the balance back to your account within 5 business days.
When Will I see my refund in my account?
Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.
Can you process my refund onto a different credit/debit card?
By law, any refund must go onto the original used card, so this isn't something we're able to do. If the refund declined, we will then contact yourself and alternative card details can then be taken.
How do I cancel an order?
You can cancel single item orders before dispatch by going in 'My Orders'. If the cancel option is missing or your order has dispatched already, you can contact us and we can sort this out for you.
How will I be refunded?
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.
If the refund was to be declined, we will then contact you after 30 days to obtain further bank account details.
I would like to return my order- over 14 days
We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us.
If the product is faulty or damaged, then please contact us with photos of the damage and our team will be happy to advise you accordingly.
I would like to return my order- within 14 days
You can return your item to us within 14 days of delivery for a full refund. Contact us and we will assist you with your return. For more information on our returns policy see here.
I've received a faulty/damaged item
Although this is very rare, should your product not arrive in perfect condition, please send us an email(email@example.com)with an image of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund, replacement or repair options.
CAN'T FIND WHAT YOU ARE LOOKING FOR?
If you have any questions or need to get in touch, please check out our Help & FAQs section or send a massage to firstname.lastname@example.org
Rest assured that we're working as hard as we can to get back to our customers with minimal delays. We really appreciate your patience during this challenging time.