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Delivery


1a1a.com Help Center /  Delivery

  • Can I track the progress of my order?

Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.

  • If I order several items, will they be delivered at the same time?

As long as all your items are with the same carrier, grouped delivery will automatically be applied at the checkout but this isn't something you can opt for.

  • What happens if the carriers lose my parcel?

This rarely happens however if this situation was to arise, contact us and we can get this resolved for you.

  • I've tracked my order with your delivery company and it says it's been lost, or has already been delivered,but I don't have it. What should I do?
In very rare cases, our trustworthy couriers experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a neighbor. If you still haven't been able to track it down, contact us and we'll be able to resolve this for you.
  • What are your delivery charges ?
Our products are all free of charge.

 

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CAN'T FIND WHAT YOU ARE LOOKING FOR?

If you have any questions or need to get in touch, please check out our Help & FAQs section or send a massage to support@1a1a.com
Rest assured that we're working as hard as we can to get back to our customers with minimal delays. We really appreciate your patience during this challenging time.