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FAQ


Order Query / see all

I've just ordered one of your products -what if something is missing or broken when it arrives?

It's unlikely to happen, but if it does, get in touch to let us know. If the product has quality problems, please provide a image in your...view more

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Product & Stock / see all

How fast is Express Delivery?

The processing time for orders is 3-5 business days.After that,delivery time within the United States is 3-6 days,and 10-15 business days ...view more

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Delivery see all

Can I track the progress of my order?

Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) ...view more

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Returns&Refunds see all

What happens with the repayment agreement if I cancel or return my order?

As soon as we've registered your cancellation or return, we will credit the balance back to your account within 5 business ...view more

 

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CAN'T FIND WHAT YOU ARE LOOKING FOR?

If you have any questions or need to get in touch, please check out our Help & FAQs section or send a massage to support@1a1a.com

Rest assured that we're working as hard as we can to get back to our customers with minimal delays. We really appreciate your patience during this challenging time.